Return & Refund Policy

Easy Returns. Transparent Refunds. Customer-Focused Support.

At Tilatilata, we want every customer to shop with confidence. We understand that sometimes a purchase may not be exactly what you expected, and we're committed to making the return process as simple and transparent as possible.

This Return & Refund Policy explains the requirements for eligible returns, exchanges, refunds, cancellations, and shipping-related concerns. Please read the information below carefully before submitting a return request.

Quick Navigation

• Return Eligibility
• Non-Returnable Items
• Refund Processing
• Delayed or Missing Refunds
• Exchange Policy
• Damaged, Defective, or Incorrect Items
• Return Shipping
• How to Request a Return
• Order Cancellation
• Customer Commitment
• Contact Information

Return Eligibility

Eligible products may be returned within 30 days from the date your order is marked as delivered.

To qualify for a return, all of the following conditions must be met:

• Item is unworn, unused, and unwashed.
• Original tags remain attached.
• Original packaging is included whenever possible.
• The product is free from stains, odors, perfume, cosmetics, pet hair, or any signs of wear.
• The return request is submitted within the applicable return period.

For hygiene reasons, we carefully inspect every returned item before approving a refund. Items that do not meet these requirements may be returned to the customer without a refund.

Items Not Eligible for Return

Certain products cannot be returned due to hygiene, customization, or promotional restrictions.

The following items are generally non-returnable:

• Swimwear that has been worn, washed, or altered.
• Products missing original hygiene liners or tags.
• Final Sale or Clearance items.
• Gift cards.
• Personalized or custom-made products.
• Items returned outside the eligible return period.

If you are unsure whether your item qualifies for a return, please contact our customer support team before shipping your package.

Refund Processing

Once your returned package has been received, our team will inspect the item to verify that it satisfies our return requirements.

If approved, your refund will be issued to the original payment method used during checkout.

Typical refund processing times are:

• Inspection of returned package: 1–3 business days
• Refund processing: 5–10 business days
• Bank processing time: varies by financial institution

Please note that your financial institution or credit card provider may require additional time before the refund appears on your statement.

Delayed or Missing Refunds

If you have not received your refund after the expected processing period, we recommend taking the following steps before contacting us:

• Review your bank account again.
• Check with your credit card provider regarding pending refunds.
• Contact your bank to determine whether the refund is still being processed.

If your refund still cannot be located after completing these steps, please contact our customer support team for further assistance.

Exchange Policy

We currently offer exchanges for products that arrive damaged, defective, or incorrect.

If you would like to purchase a different size, color, or style, we recommend placing a new order and submitting the original item for return, provided it meets our eligibility requirements.

This process allows us to fulfill replacement orders more quickly and ensures product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a product that is damaged during shipping, defective, or different from the item you ordered, please notify us within 48 hours after delivery.

To help us resolve your request promptly, please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the product.
• Photos of the shipping package and shipping label when applicable.

After reviewing your request, we will determine the most appropriate solution, which may include a replacement, store credit, or full refund depending on the circumstances.

Return Shipping

Unless the return is caused by our error (such as receiving an incorrect or defective item), customers are responsible for return shipping costs.

We strongly recommend using a shipping service that provides tracking information, as Tilatilata cannot guarantee receipt of packages that cannot be tracked.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

How to Request a Return

Before returning any merchandise, please contact our customer support team to obtain return authorization.

Please include the following information:

• Your order number.
• Your full name.
• A brief explanation of the reason for your return.
• Supporting photos if the item is damaged or incorrect.

Email:
support@tilatilata.com

Returns shipped without prior authorization may experience delays or may not be accepted.

Order Cancellation

Because orders enter our fulfillment process quickly, cancellation or modification requests cannot always be guaranteed.

If you need to cancel or modify your order, please contact us as soon as possible after placing your order. If your order has not yet entered processing, we will make every reasonable effort to accommodate your request.

Once an order has been processed or shipped, cancellation may no longer be possible.

Customer Commitment

Customer satisfaction is at the heart of everything we do. We continuously work to provide high-quality swimwear, reliable service, and a fair return process that gives every customer peace of mind when shopping with Tilatilata.

Whether you need assistance with a return, refund, exchange, or any order-related question, our support team is always available to help you find the best possible solution.

Contact Information

Business Name: Julio Rincon

10268 Aurora Dr
Fort Worth, TX 76108
United States

Email:
support@tilatilata.com

Phone:
+1 (253) 582-4715

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)