Shipping Policy
At Tilatilata, we are committed to delivering your order as safely, efficiently, and quickly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us. Our goal is to provide a transparent shipping experience so you know exactly what to expect from the moment you place your order until it arrives at your doorstep.
Quick Navigation
- Shipping Partners
- Order Processing Time
- Business Days & Holidays
- Shipping Methods & Delivery Estimates
- Shipping Restrictions
- Order Tracking
- Incorrect Shipping Information
- Lost or Delayed Shipments
- Our Commitment
- Contact Information
Shipping Partners
To provide dependable delivery service throughout the United States, Tilatilata works with established shipping carriers and logistics providers. Depending on your destination and the shipping method selected, your order may be delivered by USPS, DHL, EMS, UPS, FedEx, or trusted regional delivery partners.
Carrier selection is determined based on shipping efficiency, destination, package size, and delivery availability. Once your order has been shipped, you will receive tracking information via email.
Order Processing Time
All orders are processed after payment has been successfully authorized and verified. Orders are prepared during normal business hours only.
- Business Days: Monday through Friday
- Business Hours: 9:00 AM – 5:00 PM (EST)
- Order Cut-Off Time: 2:00 PM EST
Orders placed before 2:00 PM EST on a business day are generally processed the same day. Orders submitted after the daily cut-off time, on weekends, or during holidays will normally begin processing on the next available business day.
Standard order processing typically requires 1–3 business days. During promotional events, holiday shopping seasons, or periods of exceptionally high demand, processing times may be slightly longer.
Business Days & Observed Holidays
Our warehouse and fulfillment partners do not process or ship orders during major U.S. postal holidays, including but not limited to:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Orders received during these periods will begin processing on the next available business day.
Shipping Methods & Estimated Delivery
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee | Business Days |
|---|---|---|---|---|
| Standard Shipping | 1–3 Business Days | 5–10 Business Days | $5.00 | Monday – Friday |
| Fast Shipping | 1–3 Business Days | 3–7 Business Days | $15.00 | Monday – Friday |
Total Estimated Delivery Time = Processing Time + Shipping Transit Time
Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary due to weather conditions, carrier operations, customs inspections, peak shopping seasons, or circumstances beyond our control.
Shipping Restrictions
At this time, we currently ship primarily within the continental United States.
We are unable to deliver orders to the following destinations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
- P.O. Boxes where carrier restrictions apply
- Certain international destinations outside the continental United States
If shipping availability changes in the future, this policy will be updated accordingly.
Order Tracking
Immediately after your purchase is completed, you will receive an order confirmation email acknowledging that your order has been received.
Once your shipment has been processed and dispatched, a second email containing your tracking number and carrier information will be sent to the email address provided during checkout.
Tracking numbers are generally issued within 1–3 business days after order processing. Please allow additional time for the shipping carrier to scan your package and update tracking activity within its system.
If you do not receive your tracking information, please check your spam or promotions folder before contacting customer support.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Incorrect or incomplete addresses may result in:
- Shipping delays
- Returned packages
- Delivery failure
- Additional re-shipping charges
Once an order has been shipped, we may be unable to modify the shipping address. Any package returned because of an incorrect address supplied by the customer may require additional shipping charges before it can be resent.
Lost or Delayed Shipments
Although we work closely with reliable shipping partners, occasional delivery delays may occur due to severe weather, transportation disruptions, customs inspections, or carrier-related issues.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will gladly investigate the shipment with the carrier and assist in resolving the issue as quickly as possible.
Tilatilata is not responsible for delays caused by circumstances beyond our reasonable control; however, we are committed to helping customers throughout the delivery process whenever possible.
Our Commitment
We understand how exciting it is to receive your new swimwear, which is why we continuously work to improve every stage of our fulfillment process. From secure packaging to reliable delivery partners and responsive customer support, our goal is to provide a smooth, dependable, and worry-free shipping experience.
If you have any questions regarding your order status, shipping options, or delivery estimates, our customer support team is always happy to help.
Contact Information
Business Name: Julio Rincon
10268 Aurora Dr
Fort Worth, TX 76108
United States
Phone:
+1 (253) 582-4715
Email:
support@tilatilata.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)